Question 1

How quickly can you fix my damaged panels?

Accepted Answer

We understand that damaged garage door panels are both an eyesore and a security concern. In most cases, we can repair or replace damaged panels within 24-48 hours of your service call. Our trucks are stocked with common panel sizes and styles, allowing us to complete many repairs on the first visit. For custom or specialty panels that need to be ordered, we typically see delivery within 5-7 business days. Emergency panel damage—such as from vehicle impacts—can often be addressed same-day with our 24/7 emergency service. Contact us for an assessment, and we'll provide you with a specific timeline for your situation.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panel damage can occur from several sources. The most common causes include: Vehicle impacts — even minor contact can dent or crack panels. Weather damage — severe storms and hail can stress panel materials. Age and wear — panels may warp, rust, or crack due to natural aging. Improper operation — forcing a stuck door causes stress damage. Prevention includes parking carefully, scheduling regular preventive maintenance, and ensuring proper weatherstripping. If you notice damage, our garage door repair team can assess the situation quickly.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We partner with several financing providers offering same-as-cash plans (12-18 months), low monthly payment plans, and extended financing up to 60 months. The application process is simple — we can run a quick credit check during your free estimate appointment. A new garage door is an investment in your home's value, security, and energy efficiency. Contact us for a free estimate and we'll discuss financing options that work for your budget.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year, though twice-yearly service is ideal for doors with heavy use. Annual maintenance should include lubrication of all moving parts, spring tension and balance adjustment, hardware tightening, safety system testing, weatherstripping check, and opener diagnostics. Between professional visits, homeowners should perform monthly visual inspections. Read our winter preparation guide for seasonal tips.

Question 5

What should I do if my garage door won't open?

Accepted Answer

If your garage door won't open, try these steps: 1) Check the power — ensure the opener is plugged in and the circuit breaker hasn't tripped. 2) Check the remote — replace batteries and try the wall button. 3) Look for obstructions — clear any objects blocking the photo-eye sensors. 4) Check the lock — some doors have manual locks that prevent opener operation. 5) Inspect the springs — if you see a broken spring, do NOT attempt to open manually; call our spring replacement team. If these steps don't resolve the issue, contact Southlake Garage Doors or call (817) 241-5638 for professional diagnosis.

Question 6

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, depending on door complexity, existing conditions, whether a new opener is being installed, and removal requirements. Most homeowners can expect their installation to be complete in one visit. We'll provide a specific time estimate during your free consultation based on your project details.

Question 7

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs mount above the door and use torque to lift it. They're safer, last longer (15,000-20,000 cycles), and provide smoother operation. Extension springs run along the tracks on either side and are less expensive initially but have a shorter lifespan (10,000 cycles). We generally recommend torsion springs for safety and durability. Our spring replacement experts will advise the best option during your consultation. Read more about spring maintenance in our winter preparation guide.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All Southlake Garage Doors technicians are fully licensed, comprehensively insured, background checked, factory trained, and IDA Certified. You can trust that qualified professionals are working on your home. Learn more about our team and credentials.

Question 9

Do you offer emergency garage door service?

Accepted Answer

Yes, we provide 24/7 emergency garage door service throughout the DFW Metroplex, including Grapevine, Colleyville, Keller, and all surrounding areas. Our emergency services include rapid response (typically within 60 minutes), fully-stocked service vehicles, and no extra charge for emergency visits. Call us anytime at (817) 241-5638.

Question 10

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with comprehensive warranty coverage: 3-Year Warranty on All Work — all labor and parts installed by our team are warranted for three full years. Manufacturer warranties on doors and openers typically range from 1 year to lifetime. If you're not satisfied, we'll make it right at no additional charge. Contact us to learn more about our warranty coverage.

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